Return & Refund Policy

Easy Returns for a Better Shopping Experience

At Valkhxevβ„’, we want you to feel confident with every purchase. If your order is not quite right, this policy explains how returns, exchanges, and refunds are handled.

1. Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item must be:

  • Unused and in its original condition
  • Returned with original packaging, tags, or accessories if included
  • Accompanied by proof of purchase, such as an order confirmation or receipt

Items that are used, damaged by the customer, or missing required packaging may not be accepted.

2. Starting a Return

To request a return, please contact us first:

Email: service@lxshvl.com

Once your return request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send items back without approval. Unauthorized returns may not be processed.

3. Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us promptly with your order details and clear photos of the issue. We will review the case and help arrange a suitable solution, such as a replacement or refund.

4. Items That Cannot Be Returned

Some products may not be eligible for return, including:

  • Perishable goods
  • Customized or personalized items
  • Gift cards
  • Final sale or promotional items
  • Items used, altered, or damaged after delivery

If you are unsure whether your item can be returned, please contact us before sending it back.

5. Exchanges

For the fastest exchange process, please return the original item first and place a new order for the replacement product.

This helps ensure the new item is processed and shipped as quickly as possible.

6. EU Customers

For eligible orders shipped to the European Union, customers may cancel or return their order within 14 days for any reason, where required by applicable law.

Returned items must still be unused, in original condition, and include proof of purchase.

This does not limit your rights under our standard return policy.

7. Refund Processing

After we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow up to 10 business days for processing
  • Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed after your refund was approved, please contact us at service@lxshvl.com.

8. Return Shipping Address

A return authorization and shipping instructions must be provided before sending any item back.

Company Name: Dimond Home, Inc.
Return Address:
1510 E Main St
Elk Grove Village, IL 60007
United States

At Valkhxevβ„’, we aim to keep returns simple, fair, and efficient so you can shop with greater peace of mind.